Frequently Asked Questions
Birthdays & Events
What if I lost my confirmation number?
No Problem! If you provide us with your email address, we can locate your booking information. If you did not provide your email address in the reservation, please feel free to send us an email with your party information.
What happens if my guest count changes?
Upon booking a birthday party, our 10-kid minimum policy will be in effect for all parties. Changes to the reservation can be made prior to the day of the party or on the date of party by dropping us an email here
How much does a party cost?
Package prices are not guaranteed and will vary based on the date and time selected. Package prices are subject to change and are only guaranteed after your party has been booked
I was not offered the time frame I needed. What can I do?
We apologize for any inconvenience this might cause but the party times are set schedules and cannot be altered. The time(s) option(s) provided are the only times available on the day you selected. The good news is that you are more than welcome to arrive earlier at the day of your party and let the children play before your event starts. However, your table/party room and host/hostess will only be prepared for you at the scheduled time of your reservation
What if I want to stay longer than two hours?
The fun never stops at Chuck E. Cheese’s. Your party can always stay and play games any time after your event, but unfortunately seating is not guaranteed.
How do I change the time and/or date of the party?
We are always available to assist you a phone call away. If you need to make changes to your reservation, you can do so by reaching us on 800CHUCKE. Please note that date and time changes are subject to availability and can be changed before 24 hours of the date of your party.
Is there an age limit on having a party at Chuck E. Cheese’s?
At Chuck E. Cheese’s we welcome everyone at any age! Age limits for a party package? Never! You will always be more than welcome to include adults for a Party Package.
What will the table setup include?
Along with all the super-cool items listed in the party package you choose, we will decorate your table with our fun Chuck E. Cheese’s cups, pizza plates, and birthday plates. And of course, we will also provide forks, napkins, and utensils so you can focus only on the fun.
What is in the goody bags?
Who doesn’t love goody bags? Our Chuck E. Cheese's goody bags include a variety of cool toys and delicious treats that kids of all ages will love.
How do I get more invitations?
No worries, we got you covered! At Chuck E. Cheese's we want to make it easy for you. You can print out paper invitations by downloading them from our website or you could simply pass by our store to collect the physical invites any time with prior notice.
Does Chuck E. Cheese’s sell cakes?
That's right! At Chuck E. Cheese's we have the perfect customized birthday cakes for you. We offer a variety of flavored cakes with your choice of design. The cake design should be shared with us minimum 4 days prior to your party date.
What items can I bring to a party?
You can always personalize your party celebrations at Chuck E. Cheese’s! You’re free to bring your own birthday cake.
What items am I not allowed to bring to a party?
From delicious and fun food to the best in entertainment, we always strive to bring you everything you need to make your party a success. Unfortunately, there are some items that are not allowed to a party in our locations like outside food (other than cake) piñatas, or outside entertainment.
What if I have more than one child celebrating a birthday?
More birthday stars, double the fun! Our parties are able to accommodate more than one birthday child in the same birthday party for an extra cost. The celebrant is FREE of Charge, where it is 2, 3 or more, you will be charged an additional amount of 50 AED for the additional birthday child to also receive the Ticket Blaster Experience, Superhero Cape & Mask or Princess Cape and Tiara and Superhero or Princess tabletop photo cutout.
If you did not find the answer to your question here, please feel free to email Chuck E. Cheese’s.